Write a 350- to 700-word email, or memo, about the PE and PT test results after the first few days. Address the following in your email:
Analyze the impact the new protocol (PE) has had on time in queue and service time.
Determine if the PE protocol should be implemented widely in the call center with what you know so far.
Identify what additional data and analyses would be helpful to determine if the PE protocol is working.
Explain what is likely to happen to TiQ and ST if the PT protocol is kept.
Explain how a sudden increase of 20% more calls might influence TiQ and ST.
Justify whether the data is sufficient to determine if the PE test is successful.
Suggest additional metrics and supporting data needed to determine the performance of the call center’s operations.
Format references according to APA guidelines.
Submit your assessment.
Category: Business and Management
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Subject: Analysis of PE and PT Test Results in the Call Center Dear Team, I hope this email finds you well. I wanted to take a moment to discuss the results of the recent PE and PT tests that were implemented in our call center
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“Training for Success: Applying Discipline in Preparation for Challenges”
Now that you have completed the reading from the Learning Activity titled “Setting the Groundwork for a Disciplined Mind,” consider a time when you may have trained for something in the past, such as a race, a competition, or a contest. What steps did you take to make sure you were well-
prepared to do your best? Do any of those steps relate to preparing to have a well-trained mind,
as described in the Learning Activity, “Setting the Groundwork for a Disciplined Mind?” Why or why
not? For example, does selecting the right ingredients for a cooking contest relate to selecting the
right research to think critically about a project? -
“Analyzing Data Trends: A Comprehensive Excel Project”
https://docs.google.com/file/d/1NGLllZT9HI0owpkSHchcanjZDQ5RJMfF/edit?usp=docslist_api&filetype=msexcel
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“Reflecting on the First 5 Weeks of Studying Global Business: Insights on Multinational Corporations and Macroeconomic and Financial Conditions” 1. What did I expect to learn? Before starting this module, I expected to learn about
Task: Provide a critical reflection on what you learned during the first 5 weeks of the module about the global environment of business. More specifically reflect on what you learned about the global environment of business and the nature of multinational corporations and what you learned about how macroeconomic conditions and global financial conditions are impacting multinationals’ decisions to expand their business and invest in new national markets.
For completing this task successfully, you must summarise all the academic knowledge you receive from the module’s content and the professional benefits you received while studying global business conditions during the first 5 weeks of the module. You should also reflect upon the formative tasks (discussion forums, quizzes, and individual tasks) of the first 5 weeks of the module.
For this task, you should make effective use of academic literature and provide relevant examples of existing organisations and real cases within the global business environment related to literature and your analysis. Also, when appropriate, you should reflect on your own professional practice.
You can approach your reflective paper by answering the following questions:
1. What did I expect to learn?
2. What did I learn?
3. How can I evaluate global business and economic and financial conditions differently as a result of my learning?
4. What else do I need/want to learn? -
“Analyzing Business and Corporate Strategies: A Case Study of [Company Name]” Global Strategy and Differentiation: Navigating the Challenges of Cost Leadership and Brand Differentiation in a Competitive Market
Prepare a 7-10-page business analysis that explains the generic business strategies for an organization, analyzes the business strategy used and the company’s business model, analyzes the corporate strategy of the company and the overall corporate structure and management systems, and analyzes the strategic fit between the business and corporate strategies.
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Introduction
This portfolio work project will help you differentiate between business strategy and corporate strategy and analyze the fit of a business strategy to an organization.
Scenario
Building on your work from Assessment 1, the vice president of strategy has now tasked you with providing a business analysis of the organization’s business strategy. This includes level of diversification (product scope), geographical and vertical scope, and the overall fit with the business strategy or strategies.
Your Role
You are a strategic analyst for the company you have selected to use in this course.
Requirements
Use information from the company’s website, the Capella library, and your course textbook to complete this assessment. Write a business analysis that includes the following:
Explain the generic business strategies for the company. Include cost, differentiation, and focus or hybrid information.
Analyze the business strategy the company uses in its marketplace approach. Provide examples of how the strategy is used to position the company in a competitive environment.
Analyze the company’s business model:
What are the core products?
How does the organization make money?
What is the customer value proposition?
What is the profit proposition?
Analyze the corporate strategy of the company. Include the product, geographical, and vertical scope in which it operates.
Has the company expanded from its original product line or field of operation?
Does the company own vertically related activities along the value chain for its products?
Analyze the overall corporate structure and key management systems.
Does the company employ diversification, vertical integration, or globalization?
Are global alliances part of the corporate strategy?
Analyze the strategic fit between the business and corporate strategies of the company.
Deliverable Format
The Business Strategy Analysis is a professional document and should therefore follow the corresponding MBA Academic and Professional Document Guidelines, including single-spaced paragraphs.
In addition to the analysis, include:
Title page.
References page.
APA formatted references from at least five sources.
7–10 pages in length, in addition to the title and references pages.
Written for executive leadership.
The following Resources examine business strategy:
Porter, M. E. (1996). What is strategy? Harvard Business Review, 74(6), 61-78.
Drucker, P. F. (1994). The theory of the business. Harvard Business Review, 72(5), 95-104.
Rothaermel, F. (2021). Strategic management (5th ed.). McGraw-Hill. Available in the courseroom via the VitalSource Bookshelf link.
Chapter 6, “Business Strategy: Differentiation, Cost Leadership, and Blue Oceans.”
Chapter 7, “Business Strategy: Innovation, Entrepreneurship, and Platforms.”
Corporate Strategy
The following resources provide a closer look at corporate strategy: · Porter, M. E. (1987). From competitive advantage to corporate strategy. Harvard Business Review, 65(3), 43. · Rumelt, R. P. (1991). How much does industry matter? Strategic Management Journal, 12(3), 167-185.
· Rothaermel, F. (2021). Strategic management (5th ed.). McGraw-Hill. Available in the courseroom via the VitalSource Bookshelf link.
o Chapter 8, “Corporate Strategy: Vertical Integration and Diversification.”
o Chapter 9, “Corporate Strategy: Strategic Alliances, Mergers and Acquisitions.” · Amadeo, K. (2019). Vertical integration, its pros and cons with examples. https://www.thebalance.com/what-is-vertical-integration-3305807 · Buzzell, R. D. (1983). Is vertical integration profitable? https://hbr.org/1983/01/is-vertical-integration-profitable
Global Strategy
The following resources examine the challenges of global strategies: · Ghemawat, P. (2007). Managing differences: The central challenge of global strategy. Harvard Business Review, 85(3), 58-68.
· Rothaermel, F. (2021). Strategic management (5th ed.). McGraw-Hill. Available in the courseroom via the VitalSource Bookshelf link.
o Chapter 10, “Global Strategy: Competing Around the World.” · EnrichWise. (2011, December 10). The CAGE framework – distance matters in globalization!!! [Blog post]. http://www.enrichwise.com/the-cage-framework-distance-matters-in-globalization/ · Business-to-You. (2018). Porter’s diamond model: Why some nations are competitive and others are not. https://www.business-to-you.com/porter-diamond-model/
Cost Leadership
The following resource examines cost leadership: · 365 Careers. (2018). Cost leadership: When a company sells cheap and makes money [Video] | Transcript. https://www.youtube.com/watch?v=qOEUQg7GWOs
Brand Differentiation Strategy
These resources explore differentiation strategy: · VanDusen, P. (2019). How to differentiate your brand: Brand differentiation strategies for business success [Video] | Transcript. https://www.youtube.com/watch?v=iTTHzLCeRZU · Gregg Learning. (2018). Differentiation strategy [Video] | Transcript. https://www.youtube.com/watch?v=NshI_qoaf7g
Are you an innovator? A disruptor? Maybe both! Take a look at these resources that explore the blue ocean strategy: · Market Business News. (n.d.). What is blue ocean strategy? Definition and examples [Article with video] | Transcript. https://marketbusinessnews.com/financial-glossary/blue-ocean-strategy/ · Smith, R. (n.d.). The blue ocean strategy summary (with 3 examples). https://www.clearpointstrategy.com/blue-ocean-strategy/ · Howard, C. (2013). Disruption vs. innovation: What’s the difference? https://www.forbes.com/sites/carolinehoward/2013/03/27/you-say-innovator-i-say-disruptor-whats-the-difference/#4eff9e856f43 · Jurevicius, O. (2013). What makes your business unique? https://strategicmanagementinsight.com/tools/resource-based-vie -
Title: Analysis of Missing Elements in a Contract: A Case Study of the Trident Contract CMG301 Example Key Elements of a Contract from Turner (2003): 1. Offer and Acceptance: An offer is a proposal made by one party
*Template Provided*
Figure 4.1 in the Turner (2003) text provides a list of items a contract should include.
This contract is missing key elements of a standard contract. Your case assignment response should discuss the four parts (below), and in a 3-page paper, provide the following:
List the key elements of a contract from Turner (2003).
Identify the missing elements of the contract link above.
For each missing element, explain the potential ramifications or impact to each party.
For each missing element, give an example of wording that would complete the requirements of a standard contract.
References
Turner, J. R. (2003). Contracting for project management. Gower Publishing Limited. ISBN: 0566085291. Available in the Trident Online Library.
Contract that is provided for assignment (Trident Contract CMG301 example) -
Building a Guiding Coalition for Organizational Change Recommendation: Based on the organizational chart and employee personas provided, the following individuals should be part of the guiding coalition for the organization: 1. Sarah Jones, Vice President of Sales and Marketing 2
Scenario
You are a business development manager reporting to the vice president (VP) of business development at one of the largest life sciences organizations in the Midwest. Their latest venture is producing a new cancer drug. The recent clinical trials of the organization’s flagship product have shown great success and the owners are considering their options for the future. While the organization has shown constant growth and profitability since its inception in 1999, the owners have decided that it is time to sell. Given the current uncertainty in global markets, the board of directors is not convinced that this is the right approach.
While work is underway to find a potential buyer, the VP has called on you to join the strategic planning team to assess the organization’s exit strategy and make recommendations to its board of directors. As part of the strategic planning team, you have been asked to make some initial analyses and help plan for the sale of your organization.
Your first task is to build a guiding coalition; that is, identify the people in the organization who can shape, guide, and sustain the change effort of selling the organization. You will send your recommendations and rationale to the VP.
Identifying people who can effectively lead the change initiative is an important first step. These individuals have the leadership and social skills to ensure that the change effort is communicated throughout the organization; as well, they will report back to the team what employees are saying about the change.
Prompt
Use the organizational chart and the employee personas provided to guide your selection of the guiding coalition for the organization in the scenario.
Specifically, you must address the following rubric criteria:
Recommendation: Use the organizational chart and the personas to identify people who should be part of the guiding coalition. Review the personas to identify the individuals who have the influence and commitment to make a positive impact while providing guidance for the change initiative.
Rationale: Justify your choice of guiding coalition team members. Your responses should address the following for each individual you recommend for the coalition:
What is the person’s title and how many people do they manage?
How long has each person been with the organization?
What area(s) of the organization does this person influence?
What is your rationale for choosing the person? Consider the person’s characteristics for your rationale.
What role will each person fulfill as a member of the guiding coalition?
Team-building strategies: Describe activities and strategies you will introduce to build a well-functioning team. Your response should address the following:
What strategies will help the members align with the change initiative of the organization in the scenario?
What steps or actions will you take to establish a sense of urgency within the team?
How do these activities and strategies help build trust? -
“Setting Goals for Success: My Short Term and Long Term Plans for the Future”
A short term goal for me is to do hair. I tend to do me and my sister’s hair when needed. I’ve been braiding hair since I was a child, over the years I’ve gotten really good at it. I want to share my talent with customers and put a smile on their faces. My goal is for people to recommend me and speak of my work. I feel I can achieve this goal in a short period of time if I push myself to be better than I already am at it.
A long term goal for me is to find my dream job/career. I will continue to be an active student at PGHS, participating in extracurricular activities with the goal of obtaining a scholarship to college, either academic or another type. I also plan to be a positive role model and showcase pride and discipline in everything that I do. I want to encourage others to find their passion and have the best experience possible while in school.
Where Do I See Myself In 10 Years?
In 10 years I will be a 25 year old successful business owner in Atlanta, Ga. My business will consist of custom made clothing for higher end customers . I plan to own my own business location and be a homeowner. I also plan to be a motivational speaker to tell others of how I became successful and the steps they need to take.
After the successful launch of my first business I plan to grow my brand by expanding to other locations. I would also like to start a non profit business to help guide others through the process of starting a business and also offer financial advice.
My Life’s Philosophy
My philosophy of life is Tomorrow is not promised to anyone so live your life as if you only have today. I truly believe that you should not wait to do anything you want to do. Whether it’s attending a college, jumping out of a plane, or visiting another country, do not hesitate to do it because life changes within a snap of a finger. Sometimes people say “I’ll wait until next year to do something” but who knows what is to come tomorrow. So I choose to do as much as I possibly can today.
I believe that we should live each day happy and enjoy each moment of the day. We should not live our lives to impress someone but instead live our lives for us. We should not let setbacks or failures stop us from moving on forward with life but we can use them to motivate us to keep going.
The Information I gained from the lesson were ways that could improve your self-efficiency. The lesson also taught that professional development requires you to keep record of records and credentials for training that you’ve undergone. It also teaches how to properly set up if your job were to ever have a virtual meeting. Professionalism was a topic that was also talked about during this lesson. It means dressing appropriately, having a positive attitude and treating others the way you’d want to be treated and showing people that you are one to be taken seriously. Watching what you say, do or how you act is important, this is called Workplace Conduct. The internet is commonly known by many, you have to be careful with what you post on social media. It could cost you your job, job interview, etc. Ownership is also something companies look for in employees, an employer would expect you to have something done without them having to remind you of such a thing. -
“Data Analysis and Visualization for Company Performance: A Case Study of 50 US States” Introduction: The purpose of this report is to analyze and visualize data collected from 50 US states to gain insights into company performance. The data includes four variables
This assignment will assess your ability to apply the concepts of chapters 1-3 to conduct an analysis of data on 4 variables collected from the 50 United States (Case Study 2 – Data File – Fall 2021.xlsx Download Case Study 2 – Data File – Fall 2021.xlsx). You will calculate various descriptive statistics, create summary tables and create various charts to summarize the data for a company. Finally, you will create a written report for company leadership summarizing your findings. You will need to enable the Data Analysis ToolPak Add-in on your Data Ribbon in Excel to perform the necessary analyses. Refer to the video on how to enable the Data Analysis Add-in. Note: If you use a Mac, the Data Analysis ToolPak is only available in Excel 2016 or higher.
Please refer to the videos on how to create box plots, create histograms, create scatterplots, run descriptive statistics and run a correlation matrix in Excel.
Copy of instructions and a helpful template to utilize:
Case Study 2 – Fall 2021.pdfDownload Case Study 2 – Fall 2021.pdf
Case Study 2 – Template.docxDownload Case Study 2 – Template.docx
The case study is due on Sunday by 11:59pm of Week 2. Please refer to the rubric for grading criteria.
Resources: -
Title: “Exploring the Impact of Technology on Student Learning: An Abstract and Methodology Study”
I’ll ready have the introduction and the literature review of the research (attached) . I need to add an abstract and methodology of the research. I also have some comments from my preceptor to be corrected in my previous introduction and literature review.
comments are: “you should cite others .Some parts in your file have idea of others and no reference such as in the introduction and some reference were not cited such as the study Microsoft. Also you APPA referencing is not complete for some studies (i.e :Teevan et al. and Doran et al., …..). Finally I did not see any discussion about the variables that you study will discuss.”
– I attached the instructions and the criteria needed to be followed in the proposal.