Category: Business and Management

Essay (2,000 words) – 50%
You are required to produce an essay on “Operations Management in Tourism: Strategy, Design, and Experience” through the use of a variety of research materials.
The essay must include:
1. Introduction (150 words):
• Outline the aims and objectives of this essay.
• Briefly explain the concept and importance of operations management within a tourism context.
2. Section 1 (500 words): The Interplay of Operations Management and Tourism
• Discuss, with examples, how supporting functions interact with operations management within a tourism context.
• Highlight how servitisation is revolutionising tourist offerings and experiences. Give real-world examples from the tourism industry.
3. Section 2 (600 words): Strategic Alignments in Tourism
• Explore the synchronisation between operations strategy and overarching business strategy within tourism ventures.
• Address the trade-offs in performance at the operational levels, citing real-world examples from the tourism industry.
4. Section 3 (600 words): Designing Tourist Experiences
• Discuss, with examples, how standardisation can streamline and enhance tourist experiences.
• Discuss how process mapping can help in personalising customer experience and triggering positive emotions within tourists.
5. Conclusion (150 words):
• Summarise the topic of the essay and add a conclusion.
• Include your recommendations, if any.

Slide 4 [4 minutes]
Critically suggest more thoughtful and ethical managerial practices, management techniques or functions to expose the described form of discrimination and tackle the described issues. Please include in text references to critical scholars, theories, and concepts reviewed throughout this module  

AI IS STRICTLY FORBIDDEN! IT WILL BE AUTOMATICALLY FAIL. An Essay of 3000 words is required for your ONE summative assessment in
this Module.
The essay has 2 elements which you are to view as two parts of the same
essay:
1 – In the first part you will discuss the challenges/complexities which come
with being a middle manager in an organization. You are asked to
consider the organizational behaviour aspects of the job
(all the topics covered each week) which cause the complexity of the middle
manager role.
2 – Give a summary of which skills/personal traits/ abilities, discussed during
module, you understand to
be key for the successful management of:
a) a middle manager’s team (ie. their subordinates) AND
b) their relationship with other stakeholders both internal and external to
their firm.
To support your writing in a way which is both academically sound and which
shows your engagement
with the module (hence its application to your real life), You MUST make
reference to
a) the weekly required reading material ON MOODLE, as well as your
own additional research
(ie. You MUST be able to effectively reference Daft & Benson, Capon,
Hyzinski & Buchanon etc.)
b) YOUR OWN experience of management – this can be direct or
observed (succinctly share any
experiences which relate to topics like Communication, Conflict, Decision
making and such and
which support the academic argument you are trying to make)
c) 2 pieces of tutorial content eg. case studies / role play / self-analysis
exercise
These will support your explanations of why ‘management can be messy’ as
well as the skills /abilities you believe create successful management.
In order to create a successful essay please ensure you:
1) consider all the topics covered this term and choose which ones you
can relate to best
2) have been through the full range of teaching/ reading materials plus
the case studies covered
3) have caught up on ANY missed tutorial sessions
The essay should have roughly 2 equal elements as regards the word counts
ie. 1500 for part 1 and part 2. A maximum of 200 words up or down for each
section is acceptable but no more than that.

ASSIGNMENT QUESTION
Based on the outcome of the Group Strategy Simulation, write a 3000-word individual strategic report. Using key strategic concepts, models, and literature, as well as data and evidence from the strategy simulation where appropriate, the report must include the following themes and sections:
1. Evaluation of the strategic management, business model, and performance
Explain your strategy and evaluate the strategic management of your company, reflecting on the lessons learnt.
Explain the company’s business model and evaluate your company’s performance.
2. Analysis of the business environments
Evaluate the main trends and factors as well as principal risks and uncertainties in the external, competitive, and internal environments likely to affect the future position of your company.
Analyse your company’s internal resources and capabilities and the extent to which they provide sustained competitive advantage.
3. Evaluation of strategic priorities
Critically evaluate the impact of innovation on the future of your business.
Outline two areas of focus to drive growth through your commitment to
innovation.
READING REQUIREMENT
Barney, J. (1991) Firm resources and sustained competitive advantage. Journal of Management, 17, 1, 99–120.
Chesbrough, H.W. (2003) The era of open innovation. MIT Sloan management review, vol. 44, no. 3, pp. 35.
Harvard Business Review, Porter, M.E., Kim, W.C. and Mauborgne, R.A. (2011) HBR’s 10 Must Reads on Strategy (including featured article “What Is Strategy?” by Michael E. Porter). Boston: Harvard Business Review Press.
Kaplan, R.S. and Norton, D.P. (2007) ‘Using the balanced scorecard as a strategic management system’, Harvard Business Review, 85(7-8), pp. 150.
McKinsey & Co (2022) Choosing to grow: The leader’s blueprint. Available at:
https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our- insights/choosing-to-grow-the-leaders-blueprint (Accessed 21 June 2023)
Tidd, J. and Bessant, J.R. (2021) Managing innovation: integrating technological, market and organizational change, Wiley, Chichester.
Thompson, A.A., Peteraf, M.A., Gamble, J. E., and Strickland, A.J. (2021) Crafting and executing strategy: the quest for competitive advantage: concepts and cases. 23rd edn., New York, NY: McGraw-Hill.
Whittington, R., Regner, P., Angwin, D., Johnson, G., Scholes, K. (2021)., Fundamentals of Strategy 5th edn., Pearson: Harlow.
Whittington, R, Regner, P, Angwin, D, Johnson, G, and Scholes, K. (2023). Exploring Strategy – Text and Cases 13th edn., Pearson; Harlow.

Read the Foley article and Optimizing a Business Case for Safe Health Care: An Integrated Approach to Safety and Finance and review the additional supporting IHI resources and documents. Complete the IHI Business Case Template provided using the content provided in the Foley article
Using the template as a guide, write a paper of 3 to 5 pages discussing the strengths, weaknesses, opportunities, and threats of the completed business case. Specifically, explore the financial calculations (hard dollars) and the impact on the organization (soft dollars). Propose how the nursing leader could ensure that the impact on nursing care is identified, understood, and addressed in this improvement project and business case. Discuss the role of the nursing leader in the development of future business cases for quality and safety in your own or another practice setting.
Additional note: Be sure to read the article and fill in the template as you go. You may use bullets, sentences, lists, etc. Keep in mind, the template is not in APA format and must be submitted in addition to the paper – you can place it at the end of the paper (after the references) or submit the template as a separate document. Follow the rubric for additional guidance on grading.
ARTICLE: 
Foley, M., Kifaieh, N., & Mallon, W. K. (2011, May). Financial impact of emergency department crowding. Western Journal of Emergency Medicine, 12(2), 192–197. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3099606/

So far, we have looked at a number of ways that our sample project deals with the handling of water and wastewater.  After reading the article called “Water – The Structural Enemy”, write your initial post outlining one of these dangers of water to buildings, how specifically it could pose a danger to the Sample Project, the longevity of the building, and the health of the occupants, when not managed well.  Use references to the article and at least one citation from the text to support your thoughts.
https://www.canadianunderwriter.ca/features/cc-water-the-structural-enemy/

ASSESSMENT ITEM 1: DESCRIPTION
You are expected to produce a short two-page research proposal brief. The main purpose is to show
that the issue you propose to investigate is significant enough to warrant the investigation, the method
you plan to use is suitable and feasible, and the results are likely to prove fruitful and will make a
notable contribution. In short, what you are answering is ‘will it work’ or ‘is it worthwhile’? This forces
you to think about your topic, to see the scope of your research, and to review the suitability of your
methodology.
Submission:
Submit each assessment task as a single file to the Assessment Drop Box on the LearnJCU subject site.
Use MS Word, Arial 11-point font, single line spacing.
• No hardcopies of assignment reports are required for submission.
• Only one submission per group. Make sure all group members’ names are on the cover sheet/first
page.
• Use the literature to support your need for the research and the problem that the research will
address. Additionally, identify at least 15 key papers that are central to the paper.
• There is no word limit applicable to this assignment. 1,000 words is a rough guide

6-3 HR Article Analysis: Improving Performance 
Review the article “Mutual Perception of Russian and French Managers” from The International Journal of Human Resource Management (Muratbekova-Touron,
2011) http://ezproxy.snhu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=60610752&site=eds-live&scope=site
(Must be logged into Shapiro Library at SNHU to access.) 
Consider the characteristics studied by these researchers, such as hierarchy, time, neutral vs. emotional, human nature, and so forth. Write a 3-5 page essay
outlining tactics an HR manager can take to improve work performance, considering differences in cultural perception and stereotypes. Use your experience, the
research, and the lecture to create a plan to approach these differences as an HR Manager. 
In your article analysis:
a. Briefly summarize the article (1-3 paragraphs).
b. Identify and describe the characteristics studied by the researchers 
c. Consider differences in cultural perception and stereotypes.
d. Create a management plan outlining tactics an HR manager can implement to improve work performance, based on readings, research, and your
experience. 
Guidelines
The article analysis must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA citations. Page length
requirements: 3-5 pages, not including cover page and references.
There is 2 attachment for instructions. The section is 6-3 
HR Article Analysis: Improving Performance.

Question 1 (4 points)
A disadvantage of formalization in organization structure is:
Question 1 options:
Decision making is at a faster pace
Formalized structure is associated with increased motivation and job satisfaction
Strategic decision making occurs often
Reduced innovativeness occurs because employees are used to behaving in a certain manner
Question 2 (4 points)
Despite potential benefits, the disadvantages of a matrix structure include which of the following?:
Question 2 options:
Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation.
Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack.
Role ambiguity or role conflict is very low
There is potential for interpersonal conflict with team members as well as with leaders
Question 3 (4 points)
Organizational change can take the form of which of the following?:
Question 3 options:
Structure, strategy, policies, or culture
Change should be planned on quarterly basis and measured for progress
Fundamentally, organizational change is a process that involved effective products or services
Change should moderate so as to not disrupt corporate cultural norms.
Question 4 (4 points)
Organizational culture is related to the POLC function of:
Question 4 options:
Planning
Organizing
Leading
Controlling
Question 5 (4 points)
It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:
Question 5 options:
Aggressive
Innovative
Outcome-oriented
Team-oriented
Question 6 (4 points)
The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:
Question 6 options:
Form effective relationship with colleagues
The company did not have a systematic approach to onboarding
Did not seek feedback
Did not gain understanding of whether their behavior fit with the company culture.
Question 7 (4 points)
MySpace, Facebook, and LinkedIn are examples of:
Question 7 options:
Websites for everyone
Tools for the organization to learn about the employees
Social networks
Invisible networks
Question 8 (4 points)
Research shows that employees can realize their innovations and make them catch on more quickly if they are:
Question 8 options:
Networked employees
Non-networked employees
Creative and intelligent
None of the above
Question 9 (4 points)
In the POLC framework, social networks are a key ingredient in the component:
Question 9 options:
Planning
Organizing
Leading
Controlling
Question 10 (4 points)
A network of people outside your control who will enable you to reach key organizational objectives is called:
Question 10 options:
Tactical network
Operational network
Personal network
Strategic network
Question 11 (4 points)
According to Goleman, in what way are effective leaders different from ineffective leaders?:
Question 11 options:
They differ in their ability to control the emotions of others
They differ in years of management experience
They differ in their understanding of other people’s emotions
They differ in their understanding of the mission of the companyl motivation
Question 12 (4 points)
Employees engage in higher levels of conflict when leaders use which of the following decision making style?
Question 12 options:
Authoritarian
Democratic
Laissez-faire
Authoritarian and laissez-faire
Question 13 (4 points)
The leadership style that involves employees in the making of important decisions is:
Question 13 options:
Supportive leadership
Participative leadership
Directive leadership
Achievement oriented leadership
Question 14 (4 points)
The leadership approach that defines the leader’s role as serving the needs of others is called:
Question 14 options:
LMX
Authentic leadership
Servant leadership
Transformational leadership
Question 15 (4 points)
Making strategic, tactical and operational decisions is an integral part of which function of the P-O-L-C framework?
Question 15 options:
Planning
Organizing
Leading
Controlling
Question 16 (4 points)
Kahnemann and Tversky found that individuals are influenced in making decisions by which of the following?
Question 16 options:
De-escalation
Overconfidence
Decision bias
Constructing bias
Question 17 (4 points)
Despite its popularity within organizations, group decision making suffers from which of the following?
Question 17 options:
Groups commonly outperform their best member, which can lead to intra-group rivalries.
Group decision making is not a thorough process for some management decisions
Groups can suffer from social isolation
Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors
Question 18 (4 points)
The following statements regarding tall structures in an organization are true EXCEPT:
Question 18 options:
Tall structures are better at satisfying security needs of employees then in flat structures
Number of employees reporting to each manager tends to be smaller in tall structures
Employees feel a greater sense of job security in tall structures
In tall structures, there is a greater level of freedom of action for each employee
Question 19 (4 points)
Why do employees who participate in planning change efforts tend to have more positive opinions about the change?
Question 19 options:
They have the opportunity to reject the proposed change
They will have the opportunity to know more than others about the change
They will be able to convince customers the change was the right thing to do
They will feel a sense of ownership of planned change and are more likely to be on board.
Question 20 (4 points)
A company which has a policy such as “all pricing decisions of merchandise will be made at corporate headquarters” is likely to have a culture that is:
Question 20 options:
Aggressive
Centralized
Outcome-oriented
Detail-oriented
Question 21 (4 points)
In innovation networks, those who prefer to come up with ideas believe that asking the right questions is more important than having the right answers are called:
Question 21 options:
Researchers
Experts
Producers
Idea generators
Question 22 (4 points)
Ethical decision making guidelines includes which of the following?
Question 22 options:
Consider implications for key personnel only.
Consider alternatives
Establish consensus
Consider the values of the corporation
Question 23 (4 points)
The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is:
Question 23 options:
Telling/directing
Selling/coaching
Participating/supporting
Delegating
Question 24 (4 points)
Groupthink is characterized by which of the following symptoms?
Question 24 options:
Invulnerability
Collective modeling
NGT is used more often than it should
Considering alternative viewpoints
Question 25 (4 points)
The tendency to accept the first alternative that meets minimum criteria is called:
Question 25 options:
Bounded rationality model
Intuitive decision-making model
Satisfice
Analysis paralysis

Week 3 Assignment 2 – Dribbling for Dollars
Learning objective: CO2 – Use strategic thinking to negotiate to a specific outcome. 
Assignment overview: 
More specifically, this guides you through the negotiation planning process. This early stage in the negotiation process should be completed before you begin talking terms with your counterpart. It challenges you to think about your goals, interests, and how you’ll likely negotiate, as well as how your counterpart perceives these, too. Your ability as a negotiator to secure the outcomes you believe you need is largely dependent on your preparedness. Negotiation, whether buying a car or merging with another company, requires a strategy to be successful. Strategies begin with the planning process. 
Frequently asked questions as you prepare to complete the assignment:
Can I make this worksheet into one that works for me? Yes, it’s a Word document that you can re-arrange and expand to meet your needs.
Must I use the worksheet provided? 
Must I use all the topics listed? 
Assignment Step-by-Step Instructions:
Please download the worksheet below and complete.
Negotiation – Planning Process Worksheet.docx 
Please read the following scenario:
Dribbling for Dollars
You are the athletic director at a large, publicly funded university.  Due to the credit crunch, your athletic department has had to cut its operations budget by 25%.  That budget cut has been offset by a $15M gift the athletic department received last year from one of the university’s major donors.  The donor’s only condition for the $15M gift was that the university name its soon-to-be completed basketball arena after the donor’s family—Stanwick Basketball Arena. 
Yesterday, you received a telephone call from the university president.  The president told you that the donor’s adult grandchild was accused of paying a classmate $20,000 to write term papers when at school at another university.  Although the grandchild denies the allegations, newspapers are reporting that the grandchild did return the degree conferred.  The president tells you that the university’s faculty senate is demanding that the university not name the basketball arena after the Stanwick family. 
Local reporters have been calling your office asking about the “hypocrisy” of naming a university facility after a family that is known for academic misconduct.  The president asks you to “gently persuade the donor to take the family name off of the basketball arena”.  You like the donor, need the continued financial support for the athletic department and don’t want to anger the donor.
Please answer the following questions and respond by completing a cell in the worksheet that is associated with each question.  You may organize each topic in the order you prefer. The topics are addressed below in a logical order that makes sense to many negotiators; however, you may view the order differently. Follow the directions below to earn the maximum number of points. For example, I typically address my goals first, so I would type “Goals” in the first cell and include the number of goals described below. Once you have completed the worksheet and ordered each topic as you prefer, you’re ready to begin to negotiate.
What are your goals? You must identify at least 5.
What issues or topics do you need to raise when negotiating? You must identify at least 5.
Assemble your bargaining mix by a) listing the issues you see, b) bundling/packaging related/connected issues and c) assigning the issue’s/bundles’ priority with a number. You must bundle and prioritize all issues you identified in your list of issues/topics.
What are your interests? Your team’s, stakeholders’, and constituents’ interests? You must identify at least a total of 5 interests.
Assess your donor and his stakeholders or constituents – What are his/their interests, goals, issues?  You must identify at least a total of 5 interests, goals, and issues.
What negotiation strategy/style[think dual concerns model] will you use primarily use?  Any secondary strategies/styles? (Avoiding, accommodating, bargaining, collaborating and compromising) You must identify at least 1 strategy/style.
What alternatives/options are you prepared to propose to the donor? You must identify at least 2 options in this negotiation. 
What are your limits?  (Target/AL, opening offer/demand, bottom line/RP, BATNA, bargaining zone, and ZOPA.) You must identify 1 of each of these limits.
Describe your considerations when presenting your alternative/options? You must identify at least 2 considerations.
Of which topics relating to protocol do you need to be mindful? You must identify at least 2 protocol topics.
Submit your completed worksheet in the assignment.