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Assignment Instructions: Please provide an example of a conflict situation (professional or personal) you were aware of (no matter if you were directly involved or not). Describe the way the conflict was solved and answer the following questions:
Which one of the five conflict resolution techniques proposed by Thomas-Kilmann was used? Justify your answer. For more details regarding the conflict resolution techniques you can watch this short video:
Thomas Kilmann Conflict Mode Instrument – YouTube
Reflecting now on that particular situation, which conflict resolution techniques do you think that would have been a better option? Justify your answer.
Required: Your example and answers should be between 500 – 750 words. Please consider carefully the level of information that you are willing to disclose and anonymize it (avoid using names of people, locations, companies).
The paper needs to be in APA format (use attached 7th Ed. APA formatted document). Include a title page and reference page. These pages do not count toward the page count. Include at least one outside resource that supports your answers.
Make sure your submittal is professional, proper sentence structure, grammatically correct and no spelling errors. 
Save the document with your last name (i.e. Johnson.docx)
Rubric: Review the grading rubric, below, prior to submission. 

When answering the
questions, you may need research and/or refer to support documents to gain
evidence.  When doing so it is important to put all researched
evidence into your own words and reference quotations
accordingly to avoid plagiarism. 
Further guidance on
academic referencing can be found in the resource section on Ecordia
Ensure all answers
are written in paragraph format, do not used bullet points, lists or indents to
answer questions. In addition, you will need to provide full explanations and
include examples of your working practice where required. When including
examples from work practice describe what you have done personally by using
terminology such as ‘I have’ or ‘I do’
All questions
answered should be theoretically based (from research) to confirm application.
Word count – although
there is no definitive requirement, this is a level 7 award, therefore, we
would expect approximately 300-600 words per question. Where
asked to research and compare theories or models of practice it is essential
you use at least 2 sources of research for each question.  These will
include research evidence, organisations information and examples of your
contribution or situations you have dealt with or deal with daily.
Please note
when analysing, you need to explain about the concepts and
identify your thoughts on them and make a case for your reasons. 
When evaluating,
you need to reflect and include what works and/or can work well, what does not
work well and/or might not work well, and future thinking.
Guidance on
expectations for the content of the answer has been provided in italics below
the question.
1.1 Using
sources from research explain the following concepts below, and
make a case on their implications for different types of organisational culture
and, relate to how you see their benefits or dis-benefits
(positives/negatives/areas of improvement) within your organisation
a)Empowerment
b)Authority
c)Responsibility
d)Accountability
e)Delegation
1.2: Evaluate the
advantages and disadvantages of centralised and decentralised structures
(Using evidence from
research, you need to distinguish between centralised and decentralised
structures; explain their advantages and disadvantages; then discuss which
structure works best for your business, which one does not work well and any
modifications going forward).
1.4:Analyse the
principles of business process re-engineering
(Here you are
expected to explain from research what you understand by ‘Business process
engineering’. Make a case on its pros and cons (advantages/disadvantages) and
how this process can or cannot support your business going forward.
1.5: 1.7:Evaluate
the application of project management techniques to include the advantages and
limitations to monitor the execution of a strategic business plan.
(Here, you need to
research and explain different project and evaluation techniques that can be
used to ‘manage a project’ then refer to which ones can best be used to monitor
the process of your business plan. Finally give reasons why you feel they can work
well, in your organisation/a business; explain areas of concern and additional
information you can provide to eliminate concerns).
1.6: Evaluate
the scope of tools for monitoring strategic performance (include
examples from your organisation and your role in it)
3.1, 3.2: 3.3 Justify
an evaluation approach that is appropriate for the nature of your business /organisation
and the purpose of the evaluation and then evaluate the extent of the success
of the strategy against evaluation criteria
(Explain what
evaluation approach you use within your organisation for your business plan and
why this meets your needs, make an evaluation of the success and failures of
the strategy identifying where it has been successful or failed to meet the
criteria of the evaluation)
3.4: Identify the
degree of fit between an organisation’s strategy and its structure
(Here you need to
explain reasons why an organisation’s structure needs to link with its strategy
and the advantages and disadvantages of this link and your views on this).
https://www.indeed.com/career-advice/career-development/what-is-a-business-evaluation
https://www.betterevaluation.org/methods-approaches
https://www.linkedin.com/advice/0/how-do-you-balance-trade-offs-between-strategic-alignment
https://link.springer.com/article/10.1186/s41469-018-0029-2