“Service Excellence in the Music Industry: A Case Study of XYZ Music Company”

You
have been appointment as a service management consultant. You’re required to
write a report on an organisation of your choice (as a case study) but within
your degree programme for example tourism, events, aviation or music. The
report should identify and assess given aspects of service excellence like the
service quality gaps, incl. service recovery and complaints management
strategies, strategies aimed to improving productivity and provide
service excellence delivery recommendations for improvements.
Word
Count – 2000 words