“Enhancing Guest Satisfaction and Loyalty in Short-Term Rentals: The Importance of Customer Service and Best Practices for Resolving Complaints”

Please write a research report on the topic of: 
Customer Service in Short-Term Rental Management: Investigate the role of customer service in maintaining guest satisfaction and loyalty in Airbnb and other short-term rental platforms. Analyze best practices for resolving guest complaints and enhancing the overall guest experience.