Title: Analyzing a Recent Communication Crisis: The Case of United Airlines’ Passenger Removal Incident

Instructions
Chose and investigate a recent communication crisis from the news to analyze (The situation does not have to be current, but recent and you must provide the source in your bibliography). Briefly summarize what happened and discuss what approaches the organization employed according to those we discussed in class with their communication to their publics. Which publics did they address? Do you think this was the best strategy? What could the organization have done differently and how might the outcome have changed?
Your paper should be three (3) to seven (7) pages; double spaced; one-inch margins. Cite your source(s);