CHAPTER FIVE, CHAPTER 13, CHAPTER SIX Exercises and Interpersonal Skill Practice Discussion Questions: 1. How can managers handle absenteeism and turnover in the workplace? 2. What are some of the causes of absenteeism and turnover? 3

CHAPTER FIVE
CHAPTER 13
Exercise 3 – Termination
Step One: Read the Interpersonal Skill Practice
Step Two: Answer the Discussion Questions on the attached Template
Interpersonal Skill Practice – Handling Absenteeism and Turnover
Step One: Read the Interpersonal Skill Practice – Handling Complaints
Step Two: Answer the Discussion Questions on the attached Template
CHAPTER SIX
Exercise 4.1 – Writing a Position Description
Step One: Read Exercise 4.1 – Writing a Position Description
Step Two: Complete the Individual Analysis provide the answers on the attached Template
Exercise 4.2 Job Analysis at Comptech
Step One: Read Exercise 4.3 Job Analysis at Comptech
Step Two: Complete the Individual Analysis provide the answers on the attached Template
Interpersonal Skill Practice – Handling Complaints
Step One: Read the Interpersonal Skill Practice – Handling Complaints
Step Two: Answer the Discussion Questions on the attached Template
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Exercise and ISP Rubric
Exercise and ISP Rubric
Criteria Ratings Pts
Basic Issues
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20 pts
Full Marks
0 pts
No Marks
/ 20 pts
Structural Issues
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20 pts
Full Marks
0 pts
No Marks
/ 20 pts
Analysis
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20 pts
Full Marks
0 pts
No Marks
/ 20 pts
Action Plans
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20 pts
Full Marks
0 pts
No Marks
/ 20 pts
Orientation to Assignment
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20 pts
Full Marks
0 pts
No Marks
/ 20 pts