“Managing Bad News: A Letter of Rejection and a Letter of Revision”

INSTRUCTIONS
You will complete both PART 1 AND PART 2:
PART 1: BAD NEWS LETTER. (10 marks)
 Construct an Indirect/badnews letter with three paragraphs.
 Create a company name and logo or letterhead at the top of your letter.
 Remember to use correct letter format (not email format) in which the address bars are
completely different from email address bars (see models to follow correct format).
 Remember not to place the ‘bad new’ in the introduction.
Here’s the situation:
1. You are a tourist resort office manager (you will create a name for it and a letterhead).
2. You are writing an indirect/badnews letter to reject an interior decorating company (invent
key player names) who submitted a proposal for redesigning your resort office, but didn’t meet
requirements (make up what these might be).
3. You will explain in a bullet list (second paragraph) why you did not contract this design
company.
4. In third paragraph, offer alternate future pathways for success interactions and to build good
will.
PART 2: THE REVISION EXERCISE (5 marks)
MAJOR LETTER AND REVSION ASSIGNMENT 15% 2024
Revise the following, faulty ‘bad news’ letter that an office manager of a book store sends to a
tutoring academy who ordered books. Revise the letter by correcting the format, structure,
content, tone and language.
The Book Nook
Montreal, QC
03/30/23
Jeremy and Don at Tutors On Demand
86 Flag Street
Toronto, ON R7R 8H9
Hi guys,
Re: your school order.
Thanks for calling us this morning, but after checking with our suppliers, the books you ordered for your
tutoring academy curriculum are out of print. Sorry. I know its been two months and you must be
disappointed. We can refund your deposit though.
Wishing you happy book hunting.
Sincerely,
Sari, The Book Book Office Manager