“Improving Customer Satisfaction and Organizational Performance: An Evaluation of Quality Management Practices of Top Consulting Firms”

3. Evaluation of each quality
management practice (Examine the influence of quality management practices in
improving customer satisfaction/service performance / organizational performance.
In addressing this aspect, you need to: a) discuss what is meant by customer
satisfaction/service or organizational performance, and b) explain which
aspects of quality management practices are associated with these outcomes and
why.)
·      
PwC
·      
Ey
·      
Baker tilly
·      
Mckinsey