“Case Study Report: Improving Customer Satisfaction in a Retail Store” Introduction: The purpose of this case study is to analyze the current customer satisfaction levels in a retail store and develop strategies to improve them. The retail store in question is a mid-sized

1. click on the link to watch the scenario.
2. flow the all steps in guidelines for case study file attached.
3. prepare a report without references just do the all steps and for any missed information assume it based on the scenario (hypothetical).
4. use the empty forms file attached.(as needed)