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“Enhancing the Guest Experience: Insights from Chapter 12 of ‘Delivery the Guest Experience’” 1. How can technology be used to improve the guest experience? Technology plays a crucial role in enhancing the guest experience in the hospitality industry.

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Answer chapter 12 discussion questions 1,3 and 7 on pages 460-461 of your textbook. book
Delivery the guest experience, by Michael D. Collins, 2019, ISBN: 978-1-
5249-4332-5

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